It can be highly frustrating to encounter a Samsung Washer UR Error Code, as the washing machine might appear to be operating just fine until it reaches the spin cycle. The good news is the EU code is typically a simple one to fix with a few adjustments in the load. Just follow our guide below and you will soon have your washer back in action.
What Does Samsung’s UR Error Mean?
A UR Error Code on your Samsung washing machine display panel indicates that the appliance has detected an unbalanced load inside the washer drum.
During the spin cycle, this code will appear when your appliance attempts multiple times to accelerate before coming to a full halt due to imbalanced contents in its tub.
Are UR and UB Error Codes The Same
Whether you’re using an old Samsung washer or a more recent model, both will display a similar error code if there is an off-balance load On older models the problem is indicated by a UB code whereas newer models display the UR code.
What Causes the UR Error Code
Before you attempt to follow our troubleshooting guide, it’s a good idea to get a basic understanding of each possible UR error code trigger. This will give a better chance of intuitively pinpointing any obvious and easy-to-fix diagnosis – for example, you’ve simply loaded your washer drum incorrectly.
Unbalanced Laundry Load
If your laundry load is unevenly distributed within the washer drum, it’s likely that either you’ve underfilled the machine, or overstuffed it. Or in some cases, there isn’t an even balance of items in the drum.
It’s advised not to start a wash cycle with only a few small light garments inside the washer. Equally, ensure the washer drum isn’t overloaded and keep within drum weight capacity limits. Also, avoid mixing heavy-weight clothing together with lighter fabrics as this can also lead to a UR error message before starting its cycle!
Uneven Floor Surface
When your washer is on an uneven floor, a variety of problems can arise, from the machine’s instability when spinning. To quickly assess whether it’s properly balanced, press down on each corner of the washer with both hands and see if there is any wobbling motion in one direction or another.
Problem with Drive Belt System
The UR error is a reminder that something has caused an unbalanced load in the washer, and this usually appears at the start of its spin cycle. It’s possible that there is a problem with the washer drive belt system. Maybe w worn or broken belts or misaligned rollers.
It’s commonplace for belts to wear with extensive use. So while such issues are inconvenient, rest assured that replacing them is part of regular appliance maintenance.
Faulty Control Module
The control module on your Samsung washer is tasked with both receiving and sending a variety of electronic signals between the components of the machine. It’s thanks to the control module, that we can see an error code message displayed on the machine when it isn’t working properly.
However, the module can also malfunction and register an error even when your washer is working properly. Diagnosing this problem requires a slightly more technical approach.
How to Fix Common Samsung UR Errors
1. Inspect and Fix the Laundry Load
An easy fix that usually does the trick is just to adjust your laundry load. If there aren’t enough items, throw in a few towels and let it go through its cycle. If you made the mistake of putting too many items of clothing inside, simply take some out and save them for a future wash.
Additionally, be mindful not to mix light-weight garments with heavy fabrics; otherwise, it can create an unbalanced distribution which could lead your washing machine into a rocking or wobbly spin.
It’s also worth noting that some garments such as denim jeans can twist and tangle triggering an unbalanced load error warning. So check these items are free to move around. Or better still place them inside a fabric washbag to prevent persistent tangles.
2. Check The Machine Is Stood Level
Check that your washing machine is standing level. Utilizing a bubble level will allow you to quickly and accurately determine if the appliance needs adjusting. Simply place it on top of the washer, and observe whether or not the bubble is centered – if not, some adjustment in position may be required.
Also, check if the washer has a solid footing. Rock the machined corner to corner to see if it wobbles in either forwards and backward or on a diagonal line from corner to corner. If it shows any movement, simply adjust the washer feet:
- Perform this task when the washer is empty making it lighter to move
- Pull it out from any under-counter position so that you have full access to the top of the washer
- Rock the machine side to side, front and back, as well as diagonally between two corners. If the machine moves adjust the feet
- Lift the machine a few inches and unscrew the adjustable feet by hand. Lowering or raising the corners until the machine no longer rocks
- It is advisable to use a bubble level to ensure the finished stabilized position is horizontal to the ground
3. Check Drive Belt System
There’s no point in attempting to mend a worn or broken drive belt – the only resolution is to replace it. Fortunately, this quick fix won’t break your bank account as replacement belts typically cost around $25.
Replacing a drive belt doesn’t require prior experience either; you can switch out an old one for a new one within half an hour! However, before investing in another belt make sure you’re certain that yours has been ruined and not just misaligned: inspect the existing belt carefully first!
How To Check The Drive Belt System
Before inspecting the drive belt in your Samsung washer, first, make sure that it is not connected to a power source. Never attempt to repair an appliance while it’s still plugged in, to avoid any risk of electric shock.
To guarantee your safety and ensure proper working conditions, follow these steps on how to check the drive belt:
- Pull the washing machine away from the wall so that you have enough room to comfortably access the back panel.
- Grab a screwdriver and remove the screws that hold this panel. Now remove the entire back panel.
- You will notice the rubber drive belt as soon as you remove the panel.
- Remove the drive belt from the machine and run through it with your hand to see if there are any cracks, splits or any other wear or damage.
- You will need to replace the belt if you see any signs of fraying, burning, or cracking.
Check out the video below for a great visual guide on how to replace a broken drive belt.
Less Common Problems
4. Faulty Control Module
If you’ve already inspected the laundry load, verified that the machine is level, and checked out its drive belt system but still cannot find any issues, it’s worth testing the control module. You can use a multimeter to do so in these simple steps:
- Take a screwdriver and remove the screws that hold the control panel.
- The control module is located behind the panel.
- Disconnect the wires from the module and remove them from the machine.
- Set the multimeter to the lowest resistance setting.
- Connect the multimeter’s leads to the terminals of the module.
- If you get a reading that shows infinity or a high number, you should replace the module.
5. Deformed Motor Brushes
To gain access to the motor brushes, you’ll have to detach your washer’s back panel, drive belt, and motor. As these pieces are in direct contact with a rotating part of the engine that can get really hot – they’re prone to get burnt or damaged over time.
A simple way to tell if it’s time for replacement is by checking whether they’ve taken on a charcoal-like appearance; which indicates their deterioration.
- Remove the back panel on the washer and locate the motor, attached to the washer drum frame.
- Inspect the carbon brushes at the point where the brush enters the motor. Check for excessive carbon dust residue.
- Unscrew the plastic brush mounts and remove one of the brushes to check for wear.
- If these brushes are worn or damaged you will need to replace them.
This is a slightly more technical task follow the guide in the video below. Once you identify the brushes they are very easy to replace.
6. Worn Drum Bearings
If you’ve been hearing an unusual amount of noise while your washing machine is in use, it’s probably due to worn drum bearings. Drum bearings are essential for keeping the spinning drum stable within the washer and when they become damaged, the movement increases dramatically. Don’t ignore this warning sign – take action now before any further damage occurs!
How to Replace Drum Bearings
You can replace the drum bearings on your Samsung washer relatively easily. Here’s how you can do it:
- Start by using a screwdriver to remove all of the screws that secure the top panel.
- Now remove the top panel as well as the soap dispenser tray.
- Remove both the control panel and the kickplate at the bottom of the washer.
- Remove the screws that hold the front panel and the panel itself.
- You will need to disconnect all of the parts connected to the tub to remove the tub from the machine.
- Once you separate the two halves of the tub, you will see the drum bearings in the center.
- Remove the bearings and install new ones.
You can find out more information on how to replace drum bearings in your Samsung washer by watching the video below.
7. Faulty Tachometer
Your Samsung washer’s tachometer is responsible for controlling the drum speed and also acts as a communication link between the engine and the control module. When it starts to falter, you may observe that your washing machine’s drum moves faster than normal or at an inconsistent pace.
In more extreme cases, when it’s not functioning properly, your device might display the UR error code onscreen – meaning that your appliance refuses to spin completely due to a failing tachometer.
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Andy has over 8 years of experience working on residential household appliances, performing diagnostics, and repairs across most major brands. He graduated from the Denver Institute of Technology, is NASTeC certified, and has worked for Mr. Appliance. Andy has contributed to features on major publications including Better Home & Gardens, Family Handyman, and Yahoo.com.
